IT Performance Dashboard

IT Individual Performance Reporting Dashboard

I designed and implemented a Power BI performance dashboard to provide measurable insight into IT service delivery metrics over a one-year period. Recognizing the need for clearer visibility into ticket resolution trends, asset distribution, and response efficiency, I independently developed a structured reporting solution without formal prompting. The dashboard consolidated service data into a centralized reporting framework and highlighted key performance indicators such as: 

• First call resolution rate

• Open ticket volume

• Average completion time

• Tickets completed per month

• Distribution of tickets by category and technician

• Total Tickets closed

By scheduling recurring data refreshes and structuring the dashboard for executive readability, I transformed operational service data into a transparent, performance-focused reporting tool. This initiative improved accountability, enabled trend analysis, and provided leadership with actionable insight into IT workload distribution and efficiency patterns.

This project demonstrates my hands-on experience in Power BI development, data visualization design, operational metric tracking, and proactive performance management within an enterprise IT environment.