I’m a business-focused IT professional specializing in Microsoft 365 administration, endpoint management, and enterprise reporting solutions. My experience includes supporting Microsoft Intune, Entra ID, Windows Autopilot, and Power BI environments to improve operational visibility, streamline workflows, and support end users effectively. I bring a strong balance of hands-on technical execution, documentation, and clear communication with non-technical users.
Mathy Construction / ALM Holdings – Onalaska, WI
August 2023 – Present
Administer Microsoft 365 and enterprise SaaS platforms, ensuring secure access and consistent user experience across departments.
Support enterprise use of Power BI for data analysis and reporting by assisting users with building, modifying, and interpreting dashboards.
Build and maintain Power BI dashboards tracking ticket trends, asset inventory, and IT operational performance.
Lead IT process improvements for user provisioning, offboarding, and endpoint deployment using Microsoft Intune and Windows Autopilot.
Serve as primary technician for mobility, workstations, printers, tablets, imaging systems, and endpoint management.
Manage 2,500+ IT assets and support 3,300+ users across remote and on-site environments.
Closed over 4,000 service requests while maintaining documentation and workflow standards.
City Brewery – La Crosse, WI
January 2023 – July 2023
Provided hardware, software, and desktop support in a production-based environment using KACE ticketing system.
Delivered in-person and remote support to non-technical users with emphasis on communication and timely resolution.
Supported endpoint provisioning by preparing and deploying standardized computers and mobile devices.
Resolved 800+ tickets while maintaining accurate documentation and support records.
City Brewery – La Crosse, WI
August 2022 – January 2023
Assisted IT staff with hardware setup, troubleshooting, and user support.
Managed and documented service desk tickets.
Supported deployment and configuration of computers and mobile devices in accordance with established standards.
Provided deskside technical assistance to users.
Bachelor of Science – Elementary Education
University of Wisconsin–Eau Claire
August 2015 – May 2019